FAQ

Account Changes

 

1. How to change the login email address?

• To change your login email address please contact your account manager

 

2. How to change billing information?

• You may display your Billing Information by clicking “My Account” and choose “my Invoices” you will find “Billing Details”

• If you would like to edit your billing information please contact your account manager they will make the necessary changes for your account.

 

3. How to change your password?

• You may change your password by clicking “Account Name” and by the end of the page, you will find “Change Password” You need to enter your old password.

 

4. How to reset the password?

• If you do not remember your current password, you need to log out from the system and click on Retrieve your PASSWORD in the login page in order to receive the password reset link.

• Please type your “Login Email” in the “Email address” box and click on the “Send” button.

• *Make sure you check your spam box in case you do not receive system email.

• *Please note that your new password must contain at least 6 characters!

• In case you faced any problem contact your account manager

 

5. How to change agency information? (agency name, phone, fax) *(System Administration)

• To change Agency Name, Phone, Fax, and logo, please click on “My Account” followed by “My Profile” and click on “Save” button to save your updates.

 

6. How to change the agency address? *(System Administration)

• If you would like to change the agency address, please click on “My Account” and then “My Profile”. From the “Agency Address” section, you may update your agency address and click on the “Save” button to save your updates.

 

7. How to add a logo?

• To upload your company logo for the accommodation vouchers you need to contact your account manager

 

8. How to choose/view currency?

• In the Search box, you can change the currency

 

9. How to choose a language?

• Currently, we offer only English and Arabic language options to provide the best user experience. You can find the language section on the top right of our Home webpage.

 

10. How to see available credit/deposit balance?

• To see available credit/deposit balance, go to your “My Account” section

 

Managing Bookings

 

 

1. How to locate bookings in the system?

• All reservations made through your account are listed under “My Reservation” section, Then press on “Find reservation” once you locate your booking using filtering options, you are able to cancel, view voucher and invoice. You can also send a message to our customer support team for any queries you have regarding your bookings.

 

2. What are the other filters to find bookings?

• Booking Code

• First Name – Last Name: To search via leader guest name and last name, please use this filter.

• Check-In Date: To filter your bookings as per check-in dates.

• Booking Holder

• Agent/User: who made the booking

 

Commission Structure

 

         How to change Agents Commission?

• • You may change the commission by clicking “My Account” you will find “% Commission” then you can change agents commission for (Hotels, Flights. Transfers, …etc)

 

Managing Agents

 

1. How to add/remove Agents?

• You can add Agent by going to “My Account” followed by “User Management” → Users “Add New User”

• You can remove agents by edit in the “Agent List” → Delete

 

2. How to manage Agent’s permission?

• When you creating a new agent or from edit in the “Agent List” you can choose “Roles” In addition, save the changes to reflect on the agent account.

 

Search / Create Booking

 

1. How to search/create a booking?

• To reach the search page, you can click DANABOOKING logo or “Hotel Search” from the “Search” tab.

• You may search by entering mandatory search info on Search box; Destination, Client Nationality, Check-in, Check-out date, room, and guest numbers and click on “Search”.

*You may also search via city, hotel name, landmark, address or zip code.

• 2. The next page will show you Search Results.

• * On this page you may again change your search criteria, see all the hotels on Map. ”Map View”

*You may also filter or sort the search results.

• Choose your hotel and click on “Book”.

• The next page will show you Hotel details; all available room types, rates, photos, policies and additional information regarding rooms/hotel.

• *Change your search criteria for this hotel.

• Filter, available

• Your booking is created. The system will show you the booking summary in the “Thank you” page and you will be able to display your booking from “My Bookings”.

 

2. How to use filters?

• With DanaBookings you can reach various filter options to narrow your search result. To use filters first you must proceed with the search action. After this step, you will be lead to the search result page.

• On the left side, you will see the filter parameters. You can filter your search by hotel name, star rating, price, landmarks, and meal type.

 

3. Where to find room description and cancellation?

• On hotel detail page It may seem as Refundable, Non-Refundable or as Check Cancellation Policy

 

Post Booking Actions

1. How to cancel a booking?

2. Click on the “My Bookings” tab.

3. Locate your booking.

4. Click on “The booking code” and on the next page select “Cancel”.

 

**Only for refundable bookings

 

2. How to change the booking?

• In order to make changes in your booking, please send an e-mail to [email protected]

 

5. How to display the invoice?

6. Click on the “My Bookings” tab.

7. Locate your booking.

8. Click on “Actions” and select “Invoice”.

 

6. How to display a voucher?

7. Click on the “My Bookings” tab.

8. Locate your booking.

9. Click on “The Booking Code”

10. In next page click on “Voucher)

 

7. How to contact the customer support team?

• Send an E-mail to [email protected]

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